Urban Cliff A Boutique Hotel

The restaurant at the hotel was very good and served great food.

The room was extremely dirty. It probably wasn't cleaned for months. Bedsheets were stained with god knows what. There were bugs on the floor. The bathroom was too small and disgusting. We did not feel comfortable at the hotel at all. We chose this hotel because of the location and great reviews we saw online but we were extremely disappointed. I would not recommend this hotel at all. Save your time and money and book elsewhere. To make it worse, I had requested the staff at the reception to refund me a one night stay because I had to checkout a day earlier due to a family emergency. They took my contact details and did not follow up at all. They lack sympathy and are not proactivel. Worst hotel in Kolkata, and I'll be sure to never stay here again.

The location of the hotel is excellent, and the food at the restaurant is of high quality. The staff is exceptionally helpful and welcoming. However, cleanliness needs significant improvement. During our 2-night stay, we unfortunately encountered bed bugs on both nights. There was leftover food kept in the lobby area which wasn’t very hygienic.

Excellent stay....excellent ambience...service...food..location..Specially very educated & cooperative staffWould visit soon with family

Very noisy and dirty street in front of the hotel and access to the hotel is difficult small cramped rooms with dirty linen and unresponsive staff pls don’t book this hotel especially tourist pls avoid

Room tariff is not worth for the kind of service they provide

Food is very good here .The Manager and staff were polite and helpful.We felt comfortable and secure staying here.

Though food served was awesome, the daily menu should be more varied.

Nothing. one of the most ridiculous hotel we have stayed.

My father who is a 70 years old man was stuck inside the washroom for 30 minutes because there was no water inside the hotel. Hotel looks shady. I can send you the pictures as to how dirty the hotel is. Imagine a senior citizen being a CKD patient stuck inside the washroom for 30 minutes. Even after complain there was no water. had to come out and go to another room for water to clean himself. you can see in the pictures the moment you park your vehicle. there is restaurant in the ground floor and after any function the food is dumped beside the restaurant and you get down from your vehicle to see this filthiness.Worst Hotel I need a refund for my father who has gone through an harassment. Ordered nan from the restaurant sent us the burnt nans which cannot be eaten.

Nothing really...

DirtyWorse experience in my lifeAll day party on the next room with 50 people inside smoking and drinking around 4am in the morning. Not recommended at all and don't go with family.

Price

Location, cleanliness, choice of food in surrounding areas, too noisy (just next to major flyover)

Very un clean, bad smelled holtel

Dirty carpet & bathrooms

Location is good, no outside food and even alcohol or solo part not allowed in the hotel, very strict, room is ok but little noise throughout night because it’s adjoining highway, rooms cleanliness can be improved, good bedshets and not used one by couple, overall stay was ok but not excellent, I would suggest the hotel staff not to ask for forceful fake reviews

No outside food or alcohol

I like the room and it was specious very well maintained

I like everything ❤️

All I can say ... It is the best hotel in town.. service excellent stay excellent... Location excellent Will come back soon...thanks to team Urban Cliff

Very bad experience ?? receptionist girl behaviour is not good

staff behaviour was good.

staff is good to communicate and help us.

Everything was good and hygienic.Specially the service.

There was nothings that i didn’t lyk, but as an hotelier i would like to suggest that there should be a tea maker ( tea making set) in the room, that’s all.

Disappointing

Exceptional

Ni

Exceptional

Good